Returns & Refund

Returns & Refund Policy

At VentryCo, we want you to feel confident and satisfied with every purchase. If something isn't right, we're here to help.

Return Eligibility

We accept returns within 14 days of delivery for unused, unwashed items in their original condition and packaging.

To be eligible for a return:

Items must be unused, unwashed, and in new condition.
Original tags and packaging must be intact.
Proof of purchase (order number or confirmation email) must be provided.

Items not eligible for return:

Worn, washed, or damaged items.
Final sale or clearance items.
Items returned without prior authorization.

How to Request a Return

To initiate a return, please contact our support team to obtain a Return Authorization (RA) number.

📧 Email: support@luxecotton.us
📱 Phone: +1 (XXX) XXX-XXXX

Please do not send your item back without receiving return instructions from our team.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5 to 10 business days after approval.
Shipping fees (if any) are non-refundable.

Exchanges / Replacements

If your item arrives damaged or incorrect, please contact us within 3 days of delivery with photos.
We’ll make it right – either by sending a replacement or issuing a full refund.
Exchanges are available only for damaged or incorrect items.

Important Notes

Returned items must meet our eligibility criteria to qualify for a refund.
Please ensure your return shipment is securely packaged to avoid damage during transit.
We are not responsible for returns lost in transit without proof of delivery.

Policy Updates

We reserve the right to update or modify this policy at any time without prior notice.

Questions? We're Here to Help