Terms & Conditions

Terms & Conditions

Last updated: July 18, 2025

Welcome to VentryoCo™. These Terms & Conditions ("Terms") govern your access to and use of our website and services, including purchasing our products such as the VentryoCo™ Men’s Emirati Thobe, and all other features, tools, and content (collectively, the "Services").

By using our Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Use of Our Website

You agree to use our website and Services only for lawful purposes and in accordance with these Terms. You may not use our Services:

  • For fraudulent or deceptive activities.
  • To violate any applicable laws or regulations.
  • To disrupt or interfere with our website security or functionality.
  • To copy, modify, or distribute our content without our written permission.

We reserve the right to refuse service or cancel orders if we believe they violate these Terms.

2. Product Information

We aim to display accurate product details, descriptions, and pricing. However, we cannot guarantee that all information on our site is error-free, complete, or current. We reserve the right to correct any errors or inaccuracies without prior notice.

Colors and sizes may vary slightly due to display settings or manufacturing differences.

3. Order Acceptance & Payment

All orders are subject to acceptance and availability. After placing an order, you will receive a confirmation email. This does not guarantee acceptance of your order. We reserve the right to cancel orders for reasons including:

  • Out-of-stock products.
  • Payment authorization failure.
  • Shipping restrictions.
  • Suspected fraudulent activity.

Prices are listed in USD. We accept secure payments via credit/debit cards, PayPal, and other methods available at checkout. All payments are processed through secure, PCI-compliant payment gateways.

4. Shipping & Delivery

VentryoCo™ is the official seller and fulfiller of all orders. We currently ship within the United States, excluding Hawaii, Alaska, U.S. territories, PO Boxes, and APO/FPO addresses.

  • Processing Time: 1- 2 business days (Monday to Friday, excluding holidays).
  • Shipping Time: 5- 7 business days after processing.
  • Total Estimated Delivery Time: 6- 9 business days.

Shipping is free on all orders. You will receive a tracking number once your order is shipped.

For full details, please refer to our Shipping Policy.

5. Returns, Exchanges & Refunds

You may return eligible items within 14 days of delivery if they are unused, unwashed, and in original condition with packaging intact.

  • Return shipping costs are the customer’s responsibility unless the item arrives damaged or incorrect.
  • Refunds are processed within 5- 10 business days after we receive and inspect the returned item.
  • Exchanges are available only for damaged or incorrect items.

For full details, please refer to our Returns & Refunds Policy.

6. Order Cancellations & Disputes

Order cancellations must be requested within 12 hours of purchase by contacting our support team. After processing begins, cancellations may no longer be possible.

If you have issues with your order, please contact us directly to resolve disputes.

7. Account Registration

Creating an account is optional. You are responsible for maintaining the confidentiality of your account credentials. VentryoCo™ is not responsible for unauthorized access caused by your failure to protect login information.

8. Privacy

Your personal information is collected and handled in accordance with our Privacy Policy. Transactions and customer data may also be processed by Shopify on our behalf.

9. Intellectual Property

All content on our website, including images, product descriptions, logos, and site design, is the property of VentryoCo™ or our suppliers and protected by intellectual property laws. Unauthorized use of our content is prohibited.

10. Limitation of Liability

VentryoCo™ is not liable for indirect, incidental, or consequential damages arising from your use of our Services, including product misuse, delays, or errors.

11. Governing Law

These Terms are governed by the laws of the State of New York, USA.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our Services constitutes acceptance of the latest version.

13. Contact Us

For questions about these Terms, please contact us:

📧 Email: support@ventryoco.com
 📱 Phone: +1 (XXX) XXX-XXXX
 📍 Mailing Address: 29 Washington Pl, New York, NY 10003, USA

Customer Support Hours:
 Monday to Friday: 9:00 AM – 5:00 PM EST
 Saturday: 10:00 AM – 3:00 PM EST

We typically respond within 24- 48 business hours.